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Need help?

We're sorry you're having problems on ThanksTo. Let's try to sort this out.

We are a new website, our birthday was 1st June 2009, so it may be that you have discovered a bug that we haven't noticed yet or that it's simply not obvious what to do. If that is the case, please let us know what it is and we'll try to get on to it straight away.

You can either call one of our team on 08453 59 98 59 or fill in the message box below and that will go directly to someone who can act on it for you.

If you're having problems on a particular page, then there's a Need Help? button on each page that should give you more specific answers.

There are also some FAQ's below that might answer a specific query you have about the site in general.


I don't know the email address of the person I'm thanking? How do they get to hear about my Thanks?
When you write your message, put as much information to identify that person as possible, their name, who they are (friend, family, mentor etc). If you don't put their email address in, you still have the option of adding other people's emails or forwarding it to someone else who may be able to pass it on for you. Regardless of who you forward it to, your message will still be live on the website, connected to your profile page and linked to the name of a Non Member (ie the person you wrote that message about). Someone may come along who knows the person you are thanking and help you connect up with them. Every time someone with the name of the person you thanked joins the site, you will be informed, so you can go to their profile page, see if you recognize then and link your message to them if they are the right person! At that point, they will also be informed that they've received a thanks message and will see that it's from you.
Let's assume however, that no-one else knows this person and that they never come to ThanksTo. Your message will still be on the website, available for other people to read, so you're still spreading your lovely ThanksTo story!

I can only remember the first name of the person I want to thank
That's fine! Type in their name, let's say it's Sarah, and write the rest of your message to Sarah. Fill in as much information about her as possible. When someone called Sarah joins the site, they will see in their profile page that there's a message to someone called Sarah that hasn't been claimed, and can they identify whether it's them? You will also receive an email telling you that they have joined so you can view their profile and see if they match the person you're thanking? If they are, you can then link your message to them and they will see your message in their profile page.

I don't even know the first name of the person I want to thank!
That's also OK, although it'll be a little harder to the find the right person for you!

Type in whatever information you do know about them. It may be that someone else, reading the messages can identify them and will help you link up your message. For example, you may want to thank the person in the blue Audi A8 who blocked the traffic on Battersea Road, London so that you could get your class of school children across the road safely. If someone searches on Battersea, they will find your message and may actually know that person. As I said, it's harder to find the right person but it's certainly not impossible.

Your message will still appear in your profile page and on the website for others to read, so it's still a great way of telling your story even if you never find the person it's about.

My message is really personal, does everyone get to see it's from me?
No. When you have written your personal message, you can tick a box at the end called Remain Anonymous. This means that the person you're saying thanks to will receive your message and know it's from you but no-one else will know. When your message is listed on the website, it will not say it's from you. It will also only appear in your Anonymous tab in your profile, not on your home page, so no-one else can see it's from you.

If you are still having problems, please either email us below or call one of our support team on +44 (0) 845 359 98 59

We really hope this information has helped.

ThanksTo Team

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